ThriveLink Terms of Service

Last updated: October 16, 2026

1. Agreement

These Terms of Service ("Terms") are a legal agreement between you and Nutrible Inc. DBA ThriveLink ("ThriveLink," "we," or "us"). They explain the rules for using ThriveLink.

These Terms cover our website, any account you make with us, and our phone services. Together, we call these our "Services." When you call us or we call you, we will tell you that these Terms and our Privacy Policy apply, and where to find them. If you keep using our Services after we tell you, you agree to these Terms. You also agree to them when you use our website or your account. If you do not agree, you may not use our Services.

We may change these Terms from time to time. If we make big changes, we will post the new Terms on our website with a new effective date. If you keep using our Services after that date, you agree to the new Terms.

2. What We Do

ThriveLink helps people apply for health and support programs. We also help people learn about the benefits they can get. Government agencies or benefit programs decide if an application is approved. ThriveLink does not make that choice.

Our Services include:

  • Phone enrollment help. You can fill out applications by phone. You do not need the internet or online forms. Our system asks you questions and records your answers. Then our team helps send in your application.

  • Application support. We help you apply for programs such as Medicaid, the Supplemental Nutrition Assistance Program (SNAP), the Women, Infants, and Children program (WIC), health coverage, and other benefit programs.

  • Health benefit support. We help you understand and use benefits from your health plan, such as rides or meal programs.

  • Human support. Our trained team members can help you by phone. You can ask to talk to a person during any call.

3. How We Use AI

ThriveLink uses artificial intelligence ("AI") to help with phone calls and applications. AI may lead the call and guide you through your application.

AI helps us:

  • Ask you questions about your application

  • Turn your voice into text

  • Fill in your application with your answers

  • Answer questions about your application

AI does not make decisions about your benefits or eligibility.

Trained ThriveLink team members oversee the application process, including reviewing applications before they are submitted.

As ThriveLink grows, we may find new ways to use AI to help you. If we do, we will update these Terms.

Calls may be recorded and transcribed. We will tell you before recording begins.

4. Who Can Use ThriveLink

You must be at least 18 years old to use ThriveLink on your own.

If you are under 18, a parent or legal guardian must help you use our Services.

ThriveLink does not knowingly collect information straight from children under 13. A parent or legal guardian may give us information about a child to apply for programs for that child.

You may use ThriveLink for someone else, such as a family member. If you do, you are telling us that you have their permission or the legal right to share their information and act for them.

5. Accounts

Some of our Services may need an account.

You must keep your account login private. You are responsible for what happens in your account.

If you think someone got into your account without your permission, email us at compliance@mythrivelink.com.

6. Text Message (SMS) Terms

SMS means Short Message Service. It is the usual way text messages are sent to your mobile phone.

ThriveLink sends text messages to help people find and apply for food, health, and housing programs. These texts may include sign-in codes, updates about applications, and replies from our care team. They may also include reminders and follow ups, short surveys, and program details you ask for on a call.

Message frequency varies. Message and data rates may apply.

Reply STOP to any message to opt out, and START to opt back in. Reply HELP for help, or visit www.mythrivelink.com.

Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy at https://www.mythrivelink.com/privacy-policy for how we handle your mobile information.

7. Cost

ThriveLink enrollment services are free for you.

Health plans and partner groups pay for our services.

Some of our other services may cost money. If a service costs money, we will tell you before you use it. Then you can decide if you want to keep going.

We will never ask you for a credit card or payment to complete a benefit application.

8. Acceptable Use

You agree to use ThriveLink honestly and follow the law.

You may not:

  • Provide false information on an application

  • Use ThriveLink for another person without permission

  • Copy, sell, or attempt to recreate our software

  • Add viruses or harmful code

  • Use ThriveLink to break the law or harm others

We may limit or end your access if you violate these rules.

9. Your Information

You allow ThriveLink to use, store, and share your information only when we need to. We only do this to provide our Services, help with your application, or follow the law.

For example, we may send your information to the right agency to help send in your application.

We use your information to run and improve our Services. We also use it to keep our systems safe and to follow the law. We do not sell your information.

We do not use your information to train AI models. If this ever changes, we will tell you before we do.

Our Privacy Policy explains how we collect, use, and protect your information.

10. ThriveLink Property

ThriveLink owns the software, scripts, logos, and other materials we use for our Services.

You may use our Services for your own personal use only.

You may not copy, change, or sell ThriveLink materials, or use them to make new products, unless we give you written permission.

If you give us ideas or feedback, ThriveLink may use them. We do not have to pay you or ask you first.

11. Ending Your Use of ThriveLink

You may stop using ThriveLink at any time. You may also ask us to close your account by emailing compliance@mythrivelink.com.

We may suspend or end your access if:

  • You break these Terms

  • The law requires us to

  • We stop offering our Services

Closing your account does not mean we delete all of your information right away. The law and our agreements with health plans and partner groups say we must keep some records for a set time. These records include application information, call recordings, and transcripts.

We keep your records as long as we need them to provide our Services. We also keep them as long as the law requires, including health care record laws. How long we keep a record depends on what kind of record it is and which laws apply to it.

When the required time to keep your information ends, we securely delete it.

You may ask for a copy of your information at any time, even after your account is closed. Our Privacy Policy explains how to ask.

12. Limits of Responsibility

As far as the law allows, ThriveLink is not responsible for some losses from using our Services. This includes lost profits and lost data. It also includes other indirect losses.

Our enrollment services are free to you. So, as far as the law allows, our responsibility for them is limited.

Some states do not allow these limits, so they may not apply to everyone.

13. Your Responsibility

You may misuse ThriveLink or break these Terms. If that leads to legal claims, losses, or costs for ThriveLink, you agree to help pay those costs. This includes reasonable legal fees.

14. Resolving Problems

If you have a concern, please contact us first at compliance@mythrivelink.com. We will try to resolve the issue.

If we cannot resolve the issue, the dispute may need to be resolved through arbitration instead of a lawsuit, as allowed by law.

You and ThriveLink agree not to bring disputes as part of a class action lawsuit.

These Terms are governed by the laws of the State of Missouri.

15. Other Important Information

These Terms and our Privacy Policy are the full agreement between you and ThriveLink about our Services.

If part of these Terms cannot be enforced, the rest of the Terms still apply.

If we do not enforce a rule right away, we still have the right to enforce it later.

You may not give your rights under these Terms to someone else. ThriveLink may give its rights to another company if ThriveLink is sold or joins with another company.

These Terms do not make you and ThriveLink business partners. They do not make you our employee. They do not let either of us act for the other.

Services from other companies that connect to ThriveLink may have their own rules. ThriveLink is not responsible for those services.

You may request these Terms in another language by contacting us.

16. Contact Us

If you have questions about these Terms, contact:

Nutrible Inc. DBA ThriveLink

5210 Elk Trail Drive

Black Jack, MO 63033

Website: www.mythrivelink.com

Email: compliance@mythrivelink.com