ThriveLink Terms of Service
Last updated: August 2, 2025
Welcome to ThriveLink! These Terms of Service (these “Terms”) are a legal agreement between you (an individual consumer) and Nutrible Inc., doing business as ThriveLink (referred to as “ThriveLink,” “we,” or “us”). By accessing or using the ThriveLink website, mobile application, and services (collectively, the “Services”), you agree to be bound by these Terms. Please read these Terms carefully. If you do not agree, you must not use the Services.
These Terms are intended for individual users of ThriveLink (not enterprise or business clients). We may update these Terms from time to time. If we make material changes, we will notify you (for example, by posting the updated Terms on our site or via email). Continued use of the Services after updated Terms become effective constitutes your acceptance of the new Terms. (Effective Date: August 2, 2025.)
Services Provided
ThriveLink provides a variety of technology-enabled services to help you access social benefits and navigate healthcare resources. Our Services include:
Telephonic AI Engagement: We use a phone-based artificial intelligence (“AI”) system to engage and communicate with you. This allows you to verbally provide information and complete enrollment processes for assistance programs over the phone, without needing to read forms or use an internet-connected device. In other words, you can sign up for services just by talking on your phone.
Application Assistance: We help you complete and submit applications for various benefit programs. This includes (but is not limited to) programs such as the Supplemental Nutrition Assistance Program (SNAP), the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), relevant Social Security benefits, Medicaid or other health insurance enrollment, and prescription medication discount programs. ThriveLink’s platform and staff will guide you through application questions and ensure all required information is submitted to the appropriate agencies, making the application process easier for you.
Health Plan Resource Navigation: We provide support to help you navigate resources and benefits available through your health plan. This can include coordinating non-emergency medical transportation, connecting you with medically-tailored meal programs, and helping you access care management or care coordination services offered by your health plan. The goal is to help you make use of all relevant health plan benefits (such as transportation to medical appointments or disease management programs) to improve your health outcomes.
Live Call Center Support: We offer live support via our call center, staffed with trained representatives. Our team can speak with you directly by phone to answer questions, guide you through enrollment procedures, and provide personalized assistance related to any of the Services. This live human support is available whenever you need it, complementing the telephonic AI system and addressing any issues or complex questions that may come up during the enrollment or navigation process.
Digital Platform: We provide access to the ThriveLink digital platform, which allows you to complete applications for multiple social and healthcare-related programs through a single online interface. The platform includes a dashboard where you can track your application progress and outcomes in one place, giving you a convenient overview of all your applications.
User Accounts and Eligibility
Account Registration: To use certain Services, you may need to create an account. You agree to provide accurate, current information about yourself and to keep your account credentials (like your password) confidential. You are responsible for all activity that occurs under your account. If you believe someone has gained unauthorized access to your account, please notify us immediately.
Eligibility: You must be at least 18 years old to create a ThriveLink account or use the Services on your own. If you are under 18, you may use ThriveLink only with the involvement and consent of a parent or legal guardian. By using the Services, you represent that you are 18 or older, or that you have your parent/guardian’s permission and supervision to use the Services. ThriveLink is not intended for children under 13 years of age.
Using ThriveLink for Others: If you use the Services on behalf of someone else – for example, if you are helping a family member fill out applications – you represent and warrant that you have the legal authority to act for that person and to share their information with us. You should only provide another person’s personal information if you have their permission to do so. By submitting anyone else’s data, you confirm that you have all necessary approvals to use and disclose that data through ThriveLink.
Acceptable Use
When using ThriveLink, you agree to do so lawfully and respectfully. You may not misuse the Services. In particular, you agree NOT to:
Resell or share the Services with anyone else. The Services are for your personal use only – you must not resell, rent, or distribute our Services or make them available to third parties.
Copy or alter our content or software. You must not modify, copy, adapt, translate, or create derivative works based on any part of the Services.
Reverse engineer our software. You must not decompile, decode, or attempt to derive source code or underlying algorithms from any part of the Services (except where such activity is expressly permitted by law).
Introduce malware or spam. You must not use the Services to transmit any viruses, malicious code, or harmful programs, and you must not send unsolicited or unlawful communications (spam) through the Services.
Violate laws or others’ rights. You must not use the Services in any manner that violates any applicable law or regulation, or in a way that infringes or misappropriates anyone’s rights (including intellectual property and privacy rights).
We reserve the right to suspend or terminate your access to the Services if you engage in any of the above prohibited activities or otherwise violate these Terms.
Subscription and Fees
Some of ThriveLink’s Services may be offered on a subscription or paid basis. By signing up for a paid Service, you agree to pay the applicable subscription fees. All prices are listed in U.S. dollars and exclude any taxes or government charges (you are responsible for paying any applicable taxes). When you provide a payment method (such as a credit/debit card), you authorize us or our payment processor to charge all fees to that method. We use a third-party payment processor (for example, Stripe) to securely handle billing. By subscribing to ThriveLink, you also agree to abide by Stripe’s terms and policies regarding payment processing, billing, and refunds. In other words, billing and refund policies for your subscription are governed by Stripe’s user agreement and your card issuer’s terms.
Auto-Renewal: Subscriptions will automatically renew at the end of each billing cycle (e.g. monthly or annually), unless you cancel beforehand. You will be charged in advance for each subscription period. You may cancel your subscription at any time by using the account settings on our platform or contacting our support. If you cancel, your subscription will remain active until the end of the current paid period, and no further charges will be made after that. Please note that, except as required by law, fees paid are non-refundable (for example, we generally do not offer pro-rated refunds for cancelling mid-period). Any refund requests will be handled in accordance with Stripe’s refund policies and applicable law.
Payment Issues: If your payment method fails or if a scheduled payment cannot be processed, we may suspend or restrict your access to the Services until payment is successfully collected. If you believe there is an error in billing, please contact us promptly. We reserve the right to change our fees or introduce new charges, but if we do so we will give you advance notice and an opportunity to cancel if you do not agree.
Cancellation and Termination
Cancellation by You: You are free to stop using ThriveLink at any time. If you decide to cancel a paid subscription, the cancellation will take effect at the end of your current billing period (you will not be billed again). After cancellation, you will lose access to any subscriber-only features or Services. If you wish to delete your account entirely, you may request account deletion through the platform or by contacting support. Keep in mind that some data may be retained for a period of time in accordance with our Privacy Policy or as required by law.
Termination by Us: We reserve the right to suspend or terminate your access to the Services (or your account) at our discretion, including if: (a) you violate these Terms or applicable laws; (b) we are required to do so to comply with a legal requirement or court order; or (c) we suspect fraud, abuse, or misuse of the Services. We may also terminate or suspend the Services if we discontinue the platform (in such case we will make reasonable efforts to notify you in advance). In most cases of non-emergency account termination, we will attempt to notify you via the email associated with your account. If your account is terminated due to a breach of these Terms or unlawful conduct, you will not be entitled to any refunds for fees you have paid.
Effect of Termination: Upon any termination of your account or subscription (whether by you or by us), your right to access the Services will immediately end. We may disable your account and delete your information and content associated with your account after the effective date of termination. Data Retrieval: If your account is closed, you may request a copy of the personal data or application information you provided to us within 30 days of termination, and we will provide such data if required or appropriate. After that period, we may securely delete your data from our systems, except for any information we are required to keep for legal compliance or legitimate business purposes (see our Privacy Policy for details).
Certain provisions of these Terms survive termination. For example, the sections on Indemnification, Disclaimers and Liability, Dispute Resolution, and General Terms will continue to apply even after your use of the Services ends.
Privacy and Data Security
Your privacy is very important to us. We comply with all applicable data protection and privacy laws in our handling of your information, and we implement commercially reasonable administrative, physical, and technical safeguards to protect the security and confidentiality of your personal data. When you use ThriveLink, you trust us with sensitive information, and we take that responsibility seriously.
Health Information (HIPAA): Some of the information you provide may be related to your health or healthcare coverage. ThriveLink is designed to protect your health information in compliance with privacy laws like the Health Insurance Portability and Accountability Act (HIPAA). If you are using ThriveLink in connection with a healthcare provider, clinic, or health plan that is considered a “covered entity” under HIPAA, we will enter into any required agreements (such as a Business Associate Agreement) to ensure your protected health information is handled in accordance with HIPAA’s requirements. In all cases, we will use and disclose your health-related information only as permitted by law and our Privacy Policy.
Use of Your Data: By using the Services, you grant ThriveLink a license to use, process, host, and transmit your data as necessary to provide the Services to you (for example, to submit your applications to the relevant government agencies or to analyze your eligibility). We will only access or use your personal data as needed to operate and improve the Services, or as otherwise authorized by you. We will not sell your personal information. For more details on how we handle personal data, please review our Privacy Policy (incorporated herein by reference). By using ThriveLink, you acknowledge that you have read and understood the Privacy Policy, which explains what data we collect and how we use and protect it.
Intellectual Property
ThriveLink’s Ownership: The Services (including all software, code, text, graphics, logos, trademarks, and content provided by ThriveLink) are owned by ThriveLink (Nutrible Inc.) and its licensors. All rights, title, and interest in and to the Services and its components remain with us. Using ThriveLink does not give you ownership of any intellectual property rights in our Services or content. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your own personal, non-commercial use, in accordance with these Terms. Except for this limited license, you have no other rights in the Services or content. You agree not to reproduce, distribute, or create derivative works from any part of the Services, and you shall not remove or obscure any of our copyright, trademark, or proprietary notices.
Trademarks: “ThriveLink,” the ThriveLink logo, and any other ThriveLink product or service names or slogans may be trademarks of Nutrible Inc. or its partners. You are not permitted to use these trademarks without our prior written consent. All other trademarks and logos appearing in the Services are the property of their respective owners.
User Feedback: We welcome and appreciate feedback, comments, and suggestions from users. However, if you choose to submit any ideas or suggestions about our Services (“Feedback”), you agree that ThriveLink is free to use or implement that Feedback without any restriction or compensation to you. This means we may use your Feedback to improve our products and services, and we have no obligation to you as a result of any Feedback you provide.
Indemnification
You agree to indemnify and hold ThriveLink (Nutrible Inc.) harmless from and against any and all losses, liabilities, claims, demands, damages, expenses, or costs (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any law or third-party rights. In plain language, this means that if your actions cause harm or legal trouble for ThriveLink, you agree to cover the resulting costs and losses.
Disclaimer of Warranties
ThriveLink (Nutrible Inc.) provides the Services “AS IS” and “AS AVAILABLE,” without any warranties of any kind. To the maximum extent permitted by law, we disclaim all warranties – express, implied, or statutory – including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, while we strive to provide a great service, we do not guarantee that the Services will be uninterrupted, error-free, or meet all of your needs, and we do not warrant that any data or information you provide will be completely secure or never lost. You assume full responsibility for your use of the Services.
If applicable law does not allow the exclusion of certain warranties, then some of the above disclaimers may not apply to you – in such case, our warranties will be limited to the minimum extent permitted by law.
Limitation of Liability
To the fullest extent permitted by law, ThriveLink (Nutrible Inc.) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or use, arising out of or relating to your use of the Services or these Terms. This limitation applies even if we have been advised of the possibility of such damages. In no event will ThriveLink’s total cumulative liability for any claims arising out of or related to the Services exceed the total amount of fees you have paid to ThriveLink in the 12 months immediately prior to the event giving rise to the liability. If you have not paid any amount (for example, if you use free Services), ThriveLink’s liability shall be limited to the maximum extent permitted by law.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. However, in any dispute, you agree that our liability will be as limited as the law allows.
Dispute Resolution and Governing Law
Arbitration Agreement: Any dispute or claim arising out of or relating to the Services or these Terms shall be resolved by binding arbitration on an individual basis. This means that you and ThriveLink agree to not sue in court or have a trial by jury for such matters. Instead, a neutral arbitrator will determine the dispute. The arbitration will be administered by the American Arbitration Association (AAA) and, unless otherwise required by law, will follow the AAA’s Consumer Arbitration Rules (the “Rules”) in effect at the time the dispute is filed. You can find information about AAA and its Rules on AAA’s website. Generally, arbitration is simpler and more limited than a lawsuit in court and is subject to limited review by courts.
Class Action Waiver: You and ThriveLink agree that any dispute will be conducted only on an individual basis and not in a class, consolidated, or representative action. We each waive any right to a jury trial and to participate in a class action or class arbitration in connection with any dispute. Put simply, you may not bring a claim against ThriveLink as a plaintiff or class member in a class or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found unenforceable, then the entirety of this Dispute Resolution section shall be null and void (but the rest of these Terms will remain in effect).
Arbitration Procedure: To begin an arbitration, you must send a written notice to ThriveLink describing the dispute and stating your intention to initiate arbitration. Likewise, if we have a dispute with you, we will send you notice at the email or physical address we have on file. There will be one arbitrator, selected in accordance with the AAA rules. The arbitrator can award the same damages and relief that a court can (including injunctive and declaratory relief or statutory damages), but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s decision and award is final and binding on the parties, and judgment on the award may be entered in any court with jurisdiction.
Exceptions: Notwithstanding the above, either party may seek temporary or preliminary injunctive relief from a court to prevent an imminent misuse or unauthorized disclosure of confidential information or intellectual property, or to enforce or confirm the arbitrator’s award, without first engaging in arbitration. Also, these arbitration provisions do not prevent you from bringing issues to the attention of federal, state, or local agencies, which may seek relief on your behalf within their jurisdiction.
Governing Law: These Terms and any dispute arising out of or related to the Services are governed by the laws of the State of Delaware, USA (without regard to its conflict of laws principles). By using ThriveLink, you agree that Delaware law will control in the event of any conflict or dispute regarding these Terms or the Services.
Jurisdiction for Litigation: In the unlikely event that the arbitration agreement is found unenforceable or if a dispute is allowed to proceed in court (e.g., if a claim is exempted from arbitration), then exclusive jurisdiction and venue shall reside in the state and federal courts located in Delaware. You and ThriveLink each consent to the personal jurisdiction of courts in Delaware in such cases, and waive any objections to the inconvenience of this forum.
General Terms
No Third-Party Beneficiaries: These Terms are solely for the benefit of you and ThriveLink. Nothing in these Terms gives any third party any rights or remedies under this agreement. In other words, no one besides you and ThriveLink (and our successors/permitted assigns) can enforce or benefit from this contract.
Force Majeure: ThriveLink will not be liable for any delay or failure in performance caused by events beyond our reasonable control. This includes events such as natural disasters, acts of God, war, terrorism, riots, labor strikes or shortages, pandemics or epidemics, power or Internet outages, government actions, or other similar events outside our control. If such an event occurs, we will make reasonable efforts to resume the Services as soon as possible.
Assignment: You may not transfer or assign your rights or obligations under these Terms to anyone else without our prior written consent. Any attempt by you to assign the Terms without consent is void. ThriveLink may freely assign or transfer this agreement (in whole or in part) as needed – for example, we may transfer our rights and obligations to a successor in interest in the event of a merger, acquisition, corporate reorganization, or sale of assets. These Terms will be binding upon any permitted successors or assigns.
Entire Agreement: These Terms (along with any additional policies or guidelines we reference, such as our Privacy Policy) constitute the entire agreement between you and ThriveLink regarding the Services. They supersede any prior agreements, understandings, or communications between you and us, whether written or oral, relating to the Services. No oral or written statement that is not included in these Terms is legally binding. Any changes to these Terms must be made in writing and posted by us (or otherwise agreed in writing).
Severability: If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, that provision will be enforced to the maximum extent permitted, and the remaining provisions of these Terms will remain in full effect. In other words, if one part of the contract is invalid, the rest of the contract still applies.
Waiver: If we do not immediately act on a violation of these Terms or fail to enforce any part of these Terms, it does not mean we are waiving our rights. We retain the right to enforce these Terms at any time. Any waiver of compliance with these Terms must be in writing to be effective. If one party excuses the other from any part of these Terms in one instance, it does not mean that party will automatically excuse any future violations.
Headings: Section headings in these Terms are for convenience only and have no legal effect.
No Agency: Your use of the Services does not create any form of partnership, joint venture, employment, or agency relationship between you and ThriveLink. You are using the Services as an independent individual, and nothing in these Terms shall be construed to imply you are an employee or agent of ThriveLink.
Third-Party Services: If the Services integrate or link to any third-party websites or services (for example, links to external resources or a payment processor), those third-party services are subject to their own terms and privacy policies. ThriveLink is not responsible for the content or practices of any third-party services. Your use of third-party services is at your own risk and subject to the terms of those services.
Contact Us
If you have any questions, concerns, or feedback about these Terms or the Services, please contact us at wellness@thrivelink.ai (Support). You can also reach out to us by mail at Nutrible Inc. dba ThriveLink’s mailing address: 5210 Elktrail Drive, Black Jack, MO 63033, USA. We value our users and are here to help.
Thank you for choosing ThriveLink! We’re dedicated to helping you navigate social benefit programs and health resources, and we hope you find our Services valuable and easy to use.