Privacy Policy

Nutrible Inc. DBA ThriveLink

Effective Date: October 16, 2026

At ThriveLink, your privacy matters. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. We wrote this policy in plain language so it is easy to understand.

1. Who We Are

ThriveLink is the business name of Nutrible Inc. We help people apply for health coverage and other public benefit programs. We also help people understand and use the benefits they already have, such as rides or meal programs offered by their health plan. Most people work with us over the phone after being referred by a health plan, hospital, clinic, or community organization.

Website: www.mythrivelink.com

Email: compliance@mythrivelink.com

2. Information We Collect

We only collect the information we need to help you.

This may include:

  • Your name

  • Your phone number

  • Your mailing address

  • Your date of birth

  • Your preferred language

  • Information you give us to complete an application, such as your household size, income, insurance status, and enrollment information

  • Information shared by the health plan, clinic, hospital, or organization that sent you to us

  • Recordings and transcripts of phone calls

  • Account information, if you create an account with us

  • Basic website information, such as your IP address, browser type, and device type if you visit our website

You do not have to give us your information. However, if you choose not to, we may not be able to help you with your application.

3. How We Collect Information

We use your information to:

  • Help complete your applications

  • Submit applications with your permission

  • Help you understand and use your benefits

  • Contact you about your applications

  • Provide customer support

  • Improve our services

  • Keep our systems secure

  • Follow the law

We do not use your information to train artificial intelligence (AI) models. If this ever changes, we will tell you before we do.

4. How We Use Your Information

We only share your information when it is needed.

This may include:

  • Government agencies, health plans, and other organizations that receive your application

  • The organization that referred you to ThriveLink

  • Companies that help us run our services, such as companies that store information and turn phone calls into text (see Section 5)

  • Government agencies or law enforcement if we are legally required to do so

Our service providers are only allowed to use your information to provide services for ThriveLink. They cannot use it for their own business.

We do not sell your information.

We do not share your information for advertising.

5. Our Subcontractors

We work with a few other companies that help us run our services. We call them subcontractors. They only get your information so they can do their part of the work for ThriveLink.

Our subcontractors are:

  • We store your data on secure computer servers in the United States using Amazon Web Services (AWS).

  • Twilio runs the phone and text message systems we use to call you and send you texts.

  • Deepgram, OpenAI Whisper, and AssemblyAI turn what is said on a phone call into written text. We use one of these three as our main service. The other two are backups, so calls can keep going if one stops working.

Our subcontractors must keep your information safe. They can only use it to do work for ThriveLink. They cannot use it for their own business.

We may add or change subcontractors as we grow. When we do, we will update this list.

6. Health Information

Some of the information we collect is health information. When a health plan, clinic, hospital, or other health care organization refers you to us or shares your information with us, that information may be protected health information under the Health Insurance Portability and Accountability Act (HIPAA). We handle it under our written agreements with those organizations, and their own notices of privacy practices explain how they use it. Health details you share with us during a call are protected with the same security measures as all of your other personal information.

7. Phone Calls

Phone calls with ThriveLink may be recorded and turned into written transcripts. We will tell you before recording begins.

We call people who have agreed to be contacted, either directly with us or through the health plan or organization that referred them to us. We may contact you about your application, your benefits, or our services.

If you no longer want phone calls, tell us during a call or email compliance@mythrivelink.com.

8. Text Messaging (SMS)

SMS means Short Message Service, which is the standard way text messages are sent to your mobile phone.

If you give us your mobile number, or your hospital, clinic, or health plan shares it with us when they refer you, we may text you about programs, your applications, and your account.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

9. How We Use Artificial Intelligence (AI)

We use artificial intelligence (AI) to help with phone calls and applications. AI may lead the call and guide you through your application.

AI helps us:

  • Ask you questions about your application

  • Turn your voice into text

  • Fill in your application with your answers

  • Answer questions about your application

As ThriveLink grows, we may find new ways to use AI to help you. If we use AI in a new way, we will update this policy.

AI does not decide if you qualify for benefits.

Trained ThriveLink team members oversee the application process, including reviewing applications before they are submitted.

You can ask to speak with a person at any time.

10. How We Protect Your Information

Protecting your information is important to us.

We use security measures that include:

  • Protecting information when it is sent and stored

  • Multi-factor authentication for our team

  • Access limited to team members and service providers who need it to do their jobs

  • Watching our systems for security problems

  • Security testing by independent experts

  • Logs that record access to information

If a security incident affects your information, we will notify you as required by law.

11. How Long We Keep Your Information

We keep your records for as long as needed to provide our services and for the time required by the laws that apply to us, including health care record retention laws. How long we keep a record depends on the type of record and the laws that apply to it. Some records, such as application information and call recordings, are kept longer than others, such as basic website information.

When the required time to keep your information ends, we securely delete it.

12. Your Privacy Rights

You may ask us to:

  • Tell you what information we have about you

  • Give you a copy of your information

  • Correct information that is wrong

  • Delete your information when the law allows

  • Stop sharing your information when the law allows

You can make these requests at any time, including after your account is closed.

Email your request to compliance@mythrivelink.com.

We may ask you to confirm your identity before completing your request.

We respond to privacy requests within 30 calendar days.

If the law requires us to keep certain information, we will tell you why.

People in California may have additional privacy rights.

ThriveLink does not sell your information or use it for personalized advertising.

13. Children and Teens

We do not knowingly collect information directly from children under 13 years old. A parent or legal guardian may give us information about a child to complete an application for the child, such as a Medicaid or WIC application.

If you are under 18, a parent or legal guardian must help you use our services.

If you believe a child under 13 has given us personal information directly, please email compliance@mythrivelink.com and we will delete it.

14. United States

ThriveLink provides services only in the United States.

Your information is stored in the United States and protected by U.S. law.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make important changes, we will post the updated policy on our website with a new effective date.

You may request this Privacy Policy in another language by contacting us.

15. Contact Us

Nutrible Inc. DBA ThriveLink

5210 Elk Trail Drive

Black Jack, MO 63033

Website: www.mythrivelink.com

Email: compliance@mythrivelink.com